Scope of Services | Daily Living Support | Household Help | Non-Medical Care Boundaries

Authorized Non-Medical Support for Daily Living at Home

More Healing Care LLC provides non-medical home services that support daily living, household routines, personal assistance, companionship, errands, meal-related help, observation and reporting, and safer home organization.

Services are reviewed before they begin. The agency reviews the service request, service location, client needs, authorized service plan when present, staffing availability, caregiver readiness, documentation requirements, and authorized non-medical scope.

Caregivers follow approved service instructions, agency procedures, documentation standards, confidentiality rules, supervisor direction, and non-medical role boundaries.

Household Support:
Caregivers assist with light housekeeping, laundry, linen changes, dishwashing, trash removal, household organization, basic cleaning in the client’s living area, and other approved household tasks.

Meal Planning and Food Preparation:
Caregivers assist with simple meal planning, grocery organization, food preparation, snacks, kitchen cleanup, and written meal instructions. Caregivers do not provide clinical nutrition counseling, medical diet management, or licensed clinical judgment.

Personal Care and Hygiene Support:
Caregivers assist with non-medical personal care, including grooming, dressing, bathing support, toileting support, mobility-related assistance, and other approved daily living tasks.

Companion Care:
Caregivers provide conversation, social engagement, reading support, companionship, supportive presence during routine activities, and reminders for non-medical routines.

Shopping and Errands:
Caregivers assist with grocery shopping, household errands, pharmacy pickup when authorized, and approved community-based support. Caregivers do not administer medication, set up medication, give medication instructions, or make clinical decisions.

Appointment and Escort Support:
Caregivers assist with appointment reminders, transportation-related coordination when authorized, accompaniment, and approved escort support within non-medical service boundaries.

Household, Time, and Routine Support:
Caregivers help clients stay organized with routine reminders, daily schedules, household task planning, approved non-medical time-management support, and basic organization of the client’s living area.

Customer Money, SNAP Benefits, and Item Handling:
Any support involving client funds, SNAP benefits, receipts, purchases, negotiable items, or household transactions follows agency procedures, documentation requirements, and approved service instructions. Caregivers do not act as power of attorney and do not handle financial matters outside approved service tasks.

Observation and Reporting:
Caregivers observe and report non-clinical changes, household concerns, safety concerns, missed services, service-plan questions, changes in routine, and client concerns to the agency or authorized contact. Caregivers do not diagnose, assess, or provide clinical judgment.

Service Documentation:
More Healing Care LLC maintains service records, caregiver notes when required, schedule information, client contacts, service concerns, purchase documentation when required, and follow-up information according to agency procedures.

Supervisor Communication:
Supervisors review service concerns, documentation questions, missed-service issues, caregiver questions, client or representative communication, service-plan concerns, and role-boundary questions.

Training and Service Readiness:
Caregivers receive agency direction before providing assigned services. Service categories that require task-specific training, competency review, documentation, or supervisor approval are assigned only after those requirements are in place.

Clear Non-Medical Role Boundaries:
More Healing Care LLC does not provide skilled nursing, home health, home nursing, medication administration, pillbox setup, injections, wound care, dressing changes, therapy, rehabilitation, diagnosis, clinical assessments, medical procedures, medical diet management, respiratory treatment, catheter insertion, catheter removal, digital stimulation, suppositories, enemas, medication setup, or services requiring licensed clinical judgment.

Specialty Support | Family Caregiver Relief | Dementia-Aware Support | Wheelchair Support

Structured Non-Medical Specialty Support With Training, Documentation, and Supervisor Review

More Healing Care LLC provides specialty support only when the requested service fits non-medical home services, the caregiver is trained for the assigned task, and the agency has clear service instructions, documentation standards, and supervisor review in place.

Specialty support is not skilled nursing, therapy, rehabilitation, medical treatment, clinical monitoring, diagnosis, medication management, wound care, dementia treatment, or Alzheimer’s treatment. It is structured non-medical support for clients who need more careful help with daily routines, personal care, household tasks, companionship, memory-related needs, wheelchair use, mobility, safety awareness, or family caregiver relief.

Before specialty support begins, More Healing Care LLC reviews the service request, service location, client needs, authorized service plan when present, home environment, caregiver training, staffing availability, documentation requirements, and non-medical role boundaries.

Family Caregiver Relief:
Caregivers provide non-medical support that gives family caregivers time to rest, work, attend appointments, manage errands, or handle personal responsibilities. Support may include companionship, daily living assistance, light housekeeping, meal-related help, reminders, personal assistance, and observation and reporting. Family caregiver relief does not include skilled nursing, clinical supervision, medical monitoring, or emergency response.

Dementia-Aware Support:
Caregivers provide calm, respectful, non-medical support for clients living with memory loss or dementia-related needs when the agency has the required service instructions, training, documentation, and supervisor review in place. Support may include routine reminders, redirection, companionship, personal care support, meal-related help, household safety awareness, observation and reporting, and clear communication with the agency or authorized contacts.

Alzheimer’s-Related Daily Living Support:
Caregivers provide non-medical daily living support for clients with Alzheimer’s-related needs only when the agency has the required service instructions, training, documentation, supervisor review, and care-plan awareness in place. Support may include routine structure, companionship, reminders, hygiene support, meal-related help, safe household organization, and reporting changes or concerns to the agency.

Memory and Routine Support:
Caregivers help clients follow familiar routines, daily schedules, meal routines, personal care routines, appointment reminders, and household task reminders. Caregivers do not diagnose memory loss, treat dementia, provide behavioral therapy, or make clinical decisions.

Communication and Redirection:
Caregivers use respectful communication, patience, simple prompts, calm redirection, and supportive presence during routine activities. Concerns such as increased confusion, agitation, wandering risk, missed meals, unsafe clutter, or changes in routine are reported to the agency or authorized contact.

Wheelchair Support:
Caregivers assist with wheelchair-related non-medical support when the service instructions, client condition, home environment, caregiver training, and competency review support the task. Support may include positioning the wheelchair, helping with safe movement in the home, assisting with routine mobility, helping with transfers when allowed, and reporting equipment or safety concerns.

Mobility and Transfer Support:
Caregivers assist with walking, transfers, repositioning, and mobility routines only when the task fits the service plan and the caregiver has completed required training and competency review. Transfers involving wheelchairs, grab bars, gait belts, tub seats, or other adaptive equipment require clear service instructions, client or representative feedback, training, competency review, and supervisor approval.

Fall-Risk Awareness:
Caregivers report non-clinical safety concerns such as blocked walkways, spills, loose rugs, unsafe clutter, poor lighting, missed supplies, mobility changes, or wheelchair-access concerns. Caregivers do not perform fall-risk assessments, therapy, rehabilitation, or clinical safety evaluations.

Personal Care Support:
Caregivers assist with non-medical personal care, including grooming, dressing, bathing support, toileting support, incontinence support, oral hygiene, hair care, shaving, mobility-related assistance, and other approved daily living tasks.

Meal and Hydration Reminders
Caregivers assist with meal-related routines, snacks, grocery organization, food setup, hydration reminders, and written meal instructions. Caregivers do not create medical diets, change diet instructions, interpret medical orders, or provide clinical nutrition counseling.

Medication Reminder Support:
Caregivers provide medication reminders only when medications have already been selected and prepared by the client, family member, nurse, pharmacist, or other appropriate person. Caregivers do not administer medication, set up pillboxes, select medication, decide whether medication should be taken, or explain medication instructions.

Observation and Reporting:
Caregivers observe and report non-clinical changes, household concerns, safety concerns, missed services, changes in routine, service-plan questions, or family concerns to the agency or authorized contact. Caregivers do not diagnose, assess, interpret symptoms, or provide clinical judgment.

Service Documentation:
Specialty support is documented according to agency procedures. Documentation may include service dates, service times, approved tasks, client contacts, caregiver notes when required, service concerns, missed-service issues, and follow-up needs.

Supervisor Review:
Supervisors review specialty-support questions, caregiver concerns, documentation issues, missed-service concerns, service-plan concerns, family communication, and role-boundary questions.

Training and Competency:
Specialty support is assigned only after the agency confirms caregiver training, task instructions, competency review, documentation requirements, and supervisor communication for the assigned service.

Clear Specialty Boundaries:
More Healing Care LLC does not provide skilled nursing, home health, home nursing, medication administration, medication setup, injections, wound care, dressing changes, therapy, rehabilitation, diagnosis, clinical assessments, medical procedures, behavioral therapy, Alzheimer’s treatment, dementia treatment, medical diet management, respiratory treatment, catheter insertion, catheter removal, digital stimulation, suppositories, enemas, or services requiring licensed clinical judgment.

Specialty Support | Family Caregiver Relief | Dementia-Aware Support | Wheelchair Support

Structured Non-Medical Specialty Support With Training, Documentation, and Supervisor Review

More Healing Care LLC provides specialty support only when the requested service fits non-medical home services, the caregiver is trained for the assigned task, and the agency has clear service instructions, documentation standards, and supervisor review in place.

Specialty support is not skilled nursing, therapy, rehabilitation, medical treatment, clinical monitoring, diagnosis, medication management, wound care, dementia treatment, or Alzheimer’s treatment. It is structured non-medical support for clients who need more careful help with daily routines, personal care, household tasks, companionship, memory-related needs, wheelchair use, mobility, safety awareness, or family caregiver relief.

Before specialty support begins, More Healing Care LLC reviews the service request, service location, client needs, authorized service plan when present, home environment, caregiver training, staffing availability, documentation requirements, and non-medical role boundaries.

Family Caregiver Relief:
Caregivers provide non-medical support that gives family caregivers time to rest, work, attend appointments, manage errands, or handle personal responsibilities. Support may include companionship, daily living assistance, light housekeeping, meal-related help, reminders, personal assistance, and observation and reporting. Family caregiver relief does not include skilled nursing, clinical supervision, medical monitoring, or emergency response.

Dementia-Aware Support:
Caregivers provide calm, respectful, non-medical support for clients living with memory loss or dementia-related needs when the agency has the required service instructions, training, documentation, and supervisor review in place. Support may include routine reminders, redirection, companionship, personal care support, meal-related help, household safety awareness, observation and reporting, and clear communication with the agency or authorized contacts.

Alzheimer’s-Related Daily Living Support:
Caregivers provide non-medical daily living support for clients with Alzheimer’s-related needs only when the agency has the required service instructions, training, documentation, supervisor review, and care-plan awareness in place. Support may include routine structure, companionship, reminders, hygiene support, meal-related help, safe household organization, and reporting changes or concerns to the agency.

Memory and Routine Support:
Caregivers help clients follow familiar routines, daily schedules, meal routines, personal care routines, appointment reminders, and household task reminders. Caregivers do not diagnose memory loss, treat dementia, provide behavioral therapy, or make clinical decisions.

Communication and Redirection:
Caregivers use respectful communication, patience, simple prompts, calm redirection, and supportive presence during routine activities. Concerns such as increased confusion, agitation, wandering risk, missed meals, unsafe clutter, or changes in routine are reported to the agency or authorized contact.

Wheelchair Support:
Caregivers assist with wheelchair-related non-medical support when the service instructions, client condition, home environment, caregiver training, and competency review support the task. Support may include positioning the wheelchair, helping with safe movement in the home, assisting with routine mobility, helping with transfers when allowed, and reporting equipment or safety concerns.

Mobility and Transfer Support:
Caregivers assist with walking, transfers, repositioning, and mobility routines only when the task fits the service plan and the caregiver has completed required training and competency review. Transfers involving wheelchairs, grab bars, gait belts, tub seats, or other adaptive equipment require clear service instructions, client or representative feedback, training, competency review, and supervisor approval.

Fall-Risk Awareness:
Caregivers report non-clinical safety concerns such as blocked walkways, spills, loose rugs, unsafe clutter, poor lighting, missed supplies, mobility changes, or wheelchair-access concerns. Caregivers do not perform fall-risk assessments, therapy, rehabilitation, or clinical safety evaluations.

Personal Care Support:
Caregivers assist with non-medical personal care, including grooming, dressing, bathing support, toileting support, incontinence support, oral hygiene, hair care, shaving, mobility-related assistance, and other approved daily living tasks.

Meal and Hydration Reminders:
Caregivers assist with meal-related routines, snacks, grocery organization, food setup, hydration reminders, and written meal instructions. Caregivers do not create medical diets, change diet instructions, interpret medical orders, or provide clinical nutrition counseling.

Medication Reminder Support:
Caregivers provide medication reminders only when medications have already been selected and prepared by the client, family member, nurse, pharmacist, or other appropriate person. Caregivers do not administer medication, set up pillboxes, select medication, decide whether medication should be taken, or explain medication instructions.

Observation and Reporting:
Caregivers observe and report non-clinical changes, household concerns, safety concerns, missed services, changes in routine, service-plan questions, or family concerns to the agency or authorized contact. Caregivers do not diagnose, assess, interpret symptoms, or provide clinical judgment.

Service Documentation:
Specialty support is documented according to agency procedures. Documentation may include service dates, service times, approved tasks, client contacts, caregiver notes when required, service concerns, missed-service issues, and follow-up needs.

Supervisor Review:
Supervisors review specialty-support questions, caregiver concerns, documentation issues, missed-service concerns, service-plan concerns, family communication, and role-boundary questions.

Training and Competency:
Specialty support is assigned only after the agency confirms caregiver training, task instructions, competency review, documentation requirements, and supervisor communication for the assigned service.

Clear Specialty Boundaries:
More Healing Care LLC does not provide skilled nursing, home health, home nursing, medication administration, medication setup, injections, wound care, dressing changes, therapy, rehabilitation, diagnosis, clinical assessments, medical procedures, behavioral therapy, Alzheimer’s treatment, dementia treatment, medical diet management, respiratory treatment, catheter insertion, catheter removal, digital stimulation, suppositories, enemas, or services requiring licensed clinical judgment.

Personal Care | Hygiene Support | Mobility Assistance | Supported Daily Routines

Non-Medical Help With Personal Care and Daily Living Tasks

More Healing Care LLC provides non-medical personal care support for clients who need help with daily living routines at home.

Caregivers follow the client’s service instructions, agency procedures, documentation standards, confidentiality rules, supervisor direction, and authorized non-medical role boundaries.

Personal care support is assigned only after More Healing Care LLC reviews the client’s needs, service location, home environment, caregiver training, staffing availability, documentation requirements, and task-specific instructions.

Bathing Support:
Caregivers assist with tub baths, showers, sponge baths, and bed baths when the task is part of the service instructions and the caregiver has the required training. Bathing support does not include wound care, dressing changes, skilled skin care, or clinical monitoring.

Grooming and Dressing:
Caregivers assist with grooming, dressing, clothing changes, ordinary clothing, shoes, socks, and non-prescription support stockings. Prescription support devices, elastic bandages, or compression items require proper written direction, task-specific training, competency review, client or representative feedback, and supervisor approval.

Hair Care:
Caregivers assist with shampooing, drying, combing, styling, and general hair appearance. Prescription shampoo support requires written direction, caregiver training, competency review, documentation, and agency approval before assignment.

Mouth and Denture Care:
Caregivers assist with denture care, basic oral hygiene, and routine mouth care within non-medical limits. Mouth care for an unconscious client is not provided by a home services worker.

Skin Care Support:
Caregivers assist with basic non-medical skin care, including routine hygiene, non-medicated lotions, non-prescription skin products, and simple first-aid bandages when allowed by agency procedure. Caregivers do not provide wound care, dressing changes, prescription skin treatment, skilled skin observation, or clinical assessment.

Nail Care:
Caregivers assist with non-medical nail care, including soaking nails, pushing back cuticles without tools, and filing nails. Caregivers do not trim nails. Nail filing for clients with circulation concerns, loss of sensation, or other higher-risk conditions requires proper written direction, caregiver training, competency review, client or representative feedback, and supervisor approval.

Shaving Assistance:
Caregivers assist with shaving using an electric razor or safety razor only.

Toileting and Incontinence Support
Caregivers assist with toileting, transfers to and from the bathroom, bedpans, urinals, commodes, pericare, clothing changes, and pads used for incontinence care.

External Collection and Ostomy Assistance:
Caregivers assist with emptying or changing external urine collection devices when allowed by service instructions. Caregivers do not insert or remove catheters and do not perform catheter care. Caregivers assist with emptying ostomy bags and client-directed ostomy support only when skilled skin care, clinical observation, or nurse reporting is not required.

Mobility and Ambulation Support:
Caregivers assist with walking, routine movement, wheelchair movement, and mobility support. Assistance with walkers, canes, wheelchairs, or other adaptive equipment requires service instructions, caregiver training, competency review, client or representative feedback, and supervisor approval.

Transfers and Positioning:
Caregivers assist with transfers, repositioning, and simple alignment in bed, chairs, wheelchairs, or other furniture when the task is included in the service instructions. Transfers involving wheelchairs, grab bars, gait belts, tub seats, or other equipment require clear instructions, training, competency review, client or representative feedback, and supervisor approval.

Exercise Reminders and Movement Support:
Caregivers encourage normal movement and help clients follow approved non-medical exercise routines. Caregivers do not perform passive range of motion, therapy, rehabilitation, or clinical exercise treatment.

Eating and Feeding Assistance:
Caregivers assist with eating when the client can swallow independently and sit upright. Caregivers do not provide syringe feeding, tube feeding, intravenous nutrition, or feeding support when choking risk requires clinical care.

Thickened Liquid Support:
Caregivers assist with opening a pre-measured thickening product and adding it to liquids only when the client requests it, the client or representative can provide feedback, and the caregiver has completed required training and competency review. Caregivers do not assess swallowing problems or make clinical feeding decisions.

Medication Reminders:
Caregivers provide medication reminders only when medications have already been selected by the client, family member, nurse, pharmacist, or other appropriate person and are stored in clearly marked containers. Caregivers may remind the client, hand the marked container to the client, and open the container when the client cannot open it. Caregivers do not administer medication, set up medication, select medication, decide whether medication should be taken, or explain medication instructions.

Client Monitoring Reminders:
Caregivers remind clients to complete monitoring routines such as checking heart rate, blood pressure, oxygen saturation, temperature, or weight. Caregivers can help apply the device and record the number. Caregivers do not interpret readings, decide what readings mean, or take clinical action.

Observation and Reporting:
Caregivers report non-clinical changes, personal care concerns, missed services, safety concerns, changes in routine, service-plan questions, and client concerns to the agency or authorized contact.

Service Documentation:
Caregivers document assigned personal care services according to agency procedures, including service dates, service times, approved tasks, client contacts, service concerns, and follow-up needs.

Supervisor Communication:
Supervisors review personal care questions, caregiver concerns, documentation issues, missed-service concerns, service-plan concerns, family communication, and role-boundary questions.

Clear Personal Care Boundaries:
Personal care support does not include skilled nursing, home health, home nursing, medication administration, medication setup, injections, wound care, dressing changes, therapy, rehabilitation, diagnosis, clinical assessments, medical procedures, respiratory treatment, catheter insertion, catheter removal, digital stimulation, suppositories, enemas, or services requiring licensed clinical judgment.

Training | Documentation | Supervision | Quality Review

Services Are Backed by Written Instructions, Records, and Supervisor Review

More Healing Care LLC provides non-medical home services through organized service review, caregiver direction, documentation, supervisor communication, and quality-review practices.

Services are assigned only after review. The agency reviews the client’s needs, service instructions, home environment, caregiver readiness, schedule fit, documentation requirements, and authorized non-medical scope before assigning support.

This process helps protect clients, families, caregivers, referral sources, payer contacts, program contacts, and the agency.

Service Review Before Assignment:
Before services begin, More Healing Care LLC reviews the requested support, service location, client needs, schedule needs, service-plan instructions when present, staffing availability, caregiver readiness, and non-medical scope.

Caregiver Readiness:
Caregivers receive agency direction before providing assigned services. Tasks that require specific instruction, training, competency review, documentation, or supervisor approval are assigned only after those steps are in place.

Written Service Instructions:
Caregivers follow approved service instructions, agency procedures, confidentiality rules, documentation standards, and supervisor direction.

Training and Competency:
Caregiver training supports safe, respectful, and consistent non-medical service delivery. Training may address daily living support, personal care tasks, household support, infection control awareness, safety awareness, communication, observation and reporting, documentation, confidentiality, emergency procedures, and assigned task limits.

Specialty Training:
Specialty support, including dementia-aware support, Alzheimer’s-related daily living support, wheelchair support, transfer support, medication reminders, client monitoring reminders, thickened liquid support, or other task-specific support, requires written instructions, caregiver training, competency review, documentation, and supervisor review before assignment.

Service Documentation:
More Healing Care LLC maintains service records according to agency procedures. Records may include service dates, service times, assigned tasks, caregiver notes when required, client contacts, service concerns, missed-service concerns, purchase documentation when required, and follow-up needs.

Referral Response and Tracking:
Referral-related service requests may be reviewed, tracked, routed, followed up, accepted for review, declined, or directed to another appropriate pathway according to agency procedures.

Supervisor Communication:
Supervisors review service questions, caregiver concerns, documentation issues, missed-service concerns, client or representative communication, service-plan concerns, role-boundary questions, and service-quality concerns.

Missed-Service and Absence Follow-Up:
Caregiver absence concerns, missed-service issues, schedule disruptions, and time-sensitive non-medical service concerns are handled through agency procedures and supervisor review.

Complaint and Concern Review:
Service concerns, communication concerns, documentation concerns, caregiver concerns, client concerns, referral questions, or program-related concerns may be reviewed through agency procedures.

Referral and Authorized Contact Communication:
When a referral source, care coordinator, payer contact, program contact, authorized representative, MCO care-coordination contact, or DHS–HSP related contact is involved, communication is handled through appropriate agency channels and confidentiality practices.

Customer Money and Receipt Controls:
Any support involving client funds, SNAP benefits, purchases, receipts, negotiable items, or household transactions follows agency procedures and documentation rules. Caregivers do not act as power of attorney and do not handle financial matters outside approved service tasks.

Confidentiality:
Client information, staff information, referral information, service records, payer communication, program communication, and documentation are handled through agency confidentiality practices.

Quality Review:
More Healing Care LLC reviews service patterns, documentation needs, caregiver communication, missed-service concerns, complaint trends, supervisor follow-up, and service-boundary questions to support responsible improvement.

Cross-Referral and Non-Duplication Awareness:
When another payer, program, provider, care coordinator, or referral source is involved, More Healing Care LLC reviews communication carefully so services remain clear, coordinated, and not duplicative.

Clear Non-Medical Service Boundaries:
More Healing Care LLC does not provide skilled nursing, home health, home nursing, medication administration, medication setup, injections, wound care, dressing changes, therapy, rehabilitation, diagnosis, clinical assessments, medical procedures, behavioral therapy, Alzheimer’s treatment, dementia treatment, medical diet management, respiratory treatment, catheter insertion, catheter removal, digital stimulation, suppositories, enemas, financial management, power-of-attorney activity, or services requiring licensed clinical judgment.

Responsible Next Steps:
After review, More Healing Care LLC may begin service planning, request additional information, communicate with authorized contacts, assign trained staff when available, direct the inquiry to another pathway, or determine that the request cannot be accepted.