What Referral Sources Should Include With a Non-Medical Home Services Referral
Referrals and Documentation:
Learn what information helps More Healing Care LLC review non-medical home services referrals, service-area fit, documentation, and service boundaries.
Referral sources, care coordinators, payer contacts, program contacts, authorized representatives, and family contacts may reach out to More Healing Care LLC when a client may need non-medical home services.
A clear referral helps the administrative office review the request correctly. It also helps the agency understand the client’s service location, requested support, authorization context when applicable, documentation needs, staffing considerations, and whether the request fits authorized non-medical home services.
A referral does not automatically confirm service acceptance, staffing availability, schedule availability, payer approval, program approval, authorization confirmation, documentation release, or immediate assignment.
Why Referral Information Matters:
More Healing Care LLC reviews referrals before services are accepted or staff are assigned.
Referral review helps the agency determine whether the request fits the agency’s listed service areas, caregiver availability, documentation standards, service-plan awareness when present, confidentiality expectations, and non-medical service boundaries.
This review protects clients, families, caregivers, referral sources, payer contacts, program contacts, and the agency.
Who May Submit a Referral:
Referral-related inquiries may come from:
Care coordinators
Payer contacts
DHS–DRS HSP related contacts when applicable
MCO care-coordination contacts when applicable
Program-related contacts
Authorized representatives
Family members
Professional referral sources
Community partners
When a referral source, payer, care coordinator, program contact, or authorized representative is involved, More Healing Care LLC reviews communication through agency confidentiality practices and authorized communication procedures.
Basic Referral Information to Include:
A helpful referral should include the client’s name, city and county, general service location, requested non-medical support, preferred schedule, contact person, authorized representative information when applicable, and payer or program context when applicable.
If the referral involves a service plan, authorization, payer instruction, or program-related instruction, the agency reviews the referral for service-plan fit, documentation expectations, communication boundaries, and authorized non-medical scope.
Requested Non-Medical Support:
Referral sources should describe the type of support being requested.
Examples may include homemaker services, companion support, personal assistance, household support, meal-related help, grocery organization, shopping, errands, appointment reminders, approved escort support, routine reminders, observation and reporting, and communication with authorized contacts.
More Healing Care LLC reviews each requested service to confirm whether it fits authorized non-medical home services.
Service Location and Schedule Details:
Service location matters because More Healing Care LLC reviews city, county, travel feasibility, listed service-area fit, staffing availability, caregiver readiness, supervisor capacity, and schedule needs before accepting services.
Schedule details may include requested days, times, frequency, start-date request, and any known scheduling limitations.
A listed county or city inquiry does not guarantee service acceptance, staffing availability, schedule availability, authorization confirmation, or immediate assignment.
Authorization and Payer Context:
Some referrals may involve private pay, DHS–DRS HSP related review, Medicaid or MCO-related authorization pathways when applicable, care coordination, payer review, or another program-related process.
When payer or program context applies, More Healing Care LLC reviews the referral for authorization status, service-plan fit, documentation requirements, communication boundaries, and authorized non-medical service scope.
Customer Choice and Authorized Communication:
Referral communication should support customer choice and clear communication.
When a payer, program, care coordinator, referral source, or authorized representative is involved, More Healing Care LLC reviews communication with attention to authorized contacts, confidentiality, service-plan awareness when applicable, and appropriate documentation.
Warm handoff communication is handled only through appropriate authorization and agency procedures.
Non-Duplication Awareness:
When another payer, program, provider, care coordinator, vocational rehabilitation contact, MCO contact, DHS–DRS HSP contact, referral source, or authorized service pathway is involved, More Healing Care LLC reviews the referral carefully so services remain clear, coordinated, and not duplicative.
The agency does not knowingly duplicate another payer, provider, program, authorized service pathway, or service-plan responsibility.
Protected Information Limits:
Referral sources should provide only the information needed for administrative review.
Do not submit unnecessary medical records, full Social Security numbers, bank information, private financial records, unrelated legal documents, passwords, personnel records, complaint records, payer documents, program records, or confidential documents through a general website form.
The administrative office may request specific information through a controlled pathway when needed.
What More Healing Care LLC Does Not Provide:
More Healing Care LLC provides authorized non-medical home services only.
The agency does not provide skilled nursing, home health, home nursing, medication administration, medication setup, pillbox setup, injections, wound care, dressing changes, therapy, rehabilitation, diagnosis, clinical assessments, medical procedures, behavioral therapy, Alzheimer’s treatment, dementia treatment, medical diet management, respiratory treatment, catheter insertion, catheter removal, digital stimulation, suppositories, enemas, financial management, power-of-attorney activity, vocational rehabilitation, job coaching, employment placement, benefits counseling, school support, occupational task assistance, educational task assistance, or services requiring licensed clinical judgment.
Referral Review Outcomes:
After review, More Healing Care LLC may request additional information, continue referral review, communicate with authorized contacts, begin service-area review, begin staffing review, route the inquiry to the Request Services pathway, route the inquiry to another appropriate pathway, accept the referral for review, decline the referral, or determine that the request cannot move forward.
Referral disposition may be documented according to agency procedures.
Emergency Notice:
The website, blog, email, phone inquiry, and general administrative contact pathway are not for medical emergencies, crisis response, urgent clinical concerns, abuse in progress, immediate danger, or immediate safety threats.
In a medical emergency, call 911.
Correct Next Step:
Referral sources, care coordinators, payer contacts, DHS–DRS HSP related contacts when applicable, MCO care-coordination contacts when applicable, program contacts, and authorized representatives should use the Make a Referral page.
Individuals and families seeking services for themselves or a family member may use the Request Services page.
More Healing Care LLC will review the inquiry and determine the appropriate next step.