Licensed Illinois Home Services Agency | DHS–HSP Approved | Insured | Staff Screened | Trained | Supervised Authorized Non-Medical Services Only
Structured Information:
For Clients, Families, Representatives, Referral Sources, Care Coordinators, Applicants, and Community Partners. More Healing Care LLC provides Home Care Resources to help clients, families, representatives, referral sources, care coordinators, applicants, and community partners better understand non-medical home services, DHS–HSP homemaker support, service-plan coordination, workforce expectations, and public regulatory resources. *This page is provided for GENERAL INFORMATION ONLY. **It DOES NOT replace legal advice, medical advice, payer guidance, DHS–HSP guidance, IDPH guidance, or an individualized service-plan review. *More Healing Care LLC operates within an authorized non-medical service model. *The agency DOES NOT provide skilled nursing, home health, home nursing, clinical treatment, medication administration, pillbox setup, wound care, injections, therapy services, diagnosis, medical procedures, or services requiring clinical licensure or clinical judgment. Families and referral sources may use this page to review public resources related to Illinois Home Services Agency standards, DHS–HSP homemaker expectations, Health Care Worker Background Check standards, Alzheimer’s and dementia-related service guidance when applicable, complaint and deficiency guidance, and non-medical homecare scope boundaries. Non-Medical Home Services: General information about homemaker support, companion care, personal assistance, housekeeping, meal-related support, transportation assistance when authorized, and service-plan aligned non-medical support. Public Regulatory Resources: Links to IDPH, DHS, Illinois Administrative Code, Health Care Worker Background Check standards, and related public guidance for home services and homemaker support. Service-Plan & Scope Awareness: Resources to help families and referral partners understand authorized services, service-plan limits, workforce controls, documentation expectations, and prohibited clinical tasks. Public Information | Non-Medical Scope Awareness | Structured Resource Guidance
HSP Support. Referral Review. Documented Coordination.
DHS–HSP Homemaker Support & Referral Coordination
More Healing Care LLC reviews DHS–HSP homemaker service inquiries and referral-related communications through a structured administrative process focused on service-area confirmation, authorized service-plan needs, documentation, staffing availability, non-medical task limits, and appropriate follow-up. DHS–HSP homemaker support may involve non-medical assistance with household tasks, meal-related support, personal care and hygiene support that is nonmedical in nature, observation and reporting of non-clinical changes, and approved service-plan tasks when authorized through the appropriate program process. Referral coordination may include communication with DHS–HSP participants, families, representatives, care coordinators, MCO representatives when applicable, referral sources, and agency staff to support intake review, referral disposition, service-plan alignment, documentation control, and timely follow-up. More Healing Care LLC does not determine DHS–HSP eligibility, replace DHS–HSP guidance, override payer or MCO requirements, or approve services outside the authorized service plan. Services remain subject to approved service areas, program authorization, staffing availability, documentation controls, and non-medical scope boundaries. HSP Homemaker Support: Homemaker support may include authorized non-medical household assistance, meal-related support, personal assistance, observation and reporting, and approved service-plan tasks. Referral Review: Referral inquiries are reviewed for service area, authorization status, service-plan limits, documentation needs, staffing availability, and non-medical scope compliance. Documented Coordination: Communication, referral disposition, service-plan concerns, follow-up actions, and coordination notes are documented according to agency controls.
Official Sources. Public Guidance. Scope Awareness.
Public Regulatory Resources & Helpful Links
More Healing Care LLC provides this resource section to help clients, families, representatives, referral sources, care coordinators, applicants, and community partners locate public information related to Illinois Home Services Agency standards, DHS–HSP homemaker support, worker screening, service scope, complaint and deficiency guidance, dementia-related service guidance when applicable, and non-medical homecare boundaries. These resources are provided for general informational purposes only. They do not replace legal advice, medical advice, payer guidance, DHS–HSP guidance, IDPH guidance, or an individualized service-plan review. More Healing Care LLC remains an authorized non-medical home services agency. The agency does not provide skilled nursing, home health, home nursing, clinical treatment, medication administration, pillbox setup, wound care, injections, therapy services, diagnosis, or medical procedures. IDPH Home Services / Home Nursing Agency Information Public IDPH information related to Home Services, Home Nursing, licensure, forms, laws, rules, publications, complaint information, and agency regulatory resources. Link: https://dph.illinois.gov/topics-services/health-care-regulation/health-care-facilities/home-nursing.html Resource: 77 Ill. Adm. Code Part 245 Illinois Home Health, Home Services, and Home Nursing Agency Code. This resource supports scope awareness, agency operations, staffing responsibilities, home services worker qualifications, background checks, infection control, client service contracts, quality improvement, complaints, and abuse, neglect, and financial exploitation reporting standards. Link: https://www.ilga.gov/agencies/JCAR/EntirePart?titlepart=07700245 Resource: 77 Ill. Adm. Code Part 955 Health Care Worker Background Check Code. This resource supports background-check awareness, employment verification, fingerprint-based criminal history checks, Health Care Worker Registry review, and employer-file expectations. Link: https://www.ilga.gov/agencies/JCAR/EntirePart?titlepart=07700955 Resource: 77 Ill. Adm. Code Part 973 Alzheimer’s Disease and Related Dementias Services Code, when applicable. This resource may help families, referral sources, and agency staff understand dementia-related service guidance, covered services, staff training, and training-record expectations when dementia-related services are offered. Link: https://dph.illinois.gov/content/dam/soi/en/web/idph/files/77-iac-973-alzheimers-code.pdf Resource: Guidance for Common Deficiency Findings Public IDPH guidance related to common compliance findings, Health Care Worker Registry verification, annual registry verification, annual education, documentation practices, and survey-readiness concerns. Link: https://dph.illinois.gov/topics-services/health-care-regulation/health-care-facilities/guidance-for-common-deficiency-findings.html Resource: DHS / DRS Home Services Program Resources Public DHS resources related to the Home Services Program, local office access, referral coordination, HSP communication, homemaker support expectations, and service coordination. Link: https://www.dhs.state.il.us/page.aspx Resource: IDPH Public Data Directory Public data portal resource for agency directory review and public lookup support. Directory information should be reviewed together with current license-status confirmation and applicable IDPH guidance. Link: https://data.illinois.gov/Health-and-Human-Services/IDPH-Home-Nursing-Agency-Directory/bcew-kt67 More Healing Care LLC provides non-medical home services only. Public resources are provided for general information and scope awareness. Services remain subject to approved service areas, authorized service plans, payer or DHS–HSP requirements when applicable, staffing availability, documentation controls, and non-medical service boundaries.
Authorized Support. Clear Limits. Non-Medical Services Only.
Non-Medical Home Services & Scope Boundaries
More Healing Care LLC provides authorized non-medical home services only. Services are reviewed and provided according to approved service plans, authorized task limits, client needs, staffing availability, documentation controls, and applicable Illinois Home Services Agency and DHS–HSP homemaker program standards. Non-medical support may include homemaker services, companion care, personal assistance, light housekeeping, personal laundry, meal-related support, errands, transportation or escort assistance when authorized, observation and reporting of non-clinical changes, and service coordination communication with clients, families, representatives, referral sources, and care coordinators. Services are not clinical care and do not replace physician care, nursing care, therapy services, emergency services, payer guidance, DHS–HSP guidance, or an individualized service-plan review. More Healing Care LLC does not provide skilled nursing, home health, home nursing, clinical treatment, medication administration, pillbox setup, wound care, injections, therapy services, diagnosis, medical procedures, or services requiring clinical licensure or clinical judgment. In a medical emergency, call 911. Authorized Non-Medical Support Homemaker support, companion care, personal assistance, housekeeping, meal-related support, personal laundry, errands, and approved service-plan tasks may be provided when authorized. Service-Plan Limits Services must be reviewed, assigned, documented, and delivered according to approved service plans, authorized task limits, agency policy, and applicable program requirements. Clinical Tasks Not Provided No skilled nursing, medication administration, pillbox setup, wound care, injections, therapy, diagnosis, clinical treatment, or medical procedures are provided.
HSP Support. Referral Review. Documented Coordination.
DHS–HSP Homemaker Support & Referral Coordination
More Healing Care LLC reviews DHS–HSP homemaker service inquiries and referral-related communications through a structured administrative process focused on service-area confirmation, authorized service-plan needs, documentation, staffing availability, non-medical task limits, and appropriate follow-up. DHS–HSP homemaker support may involve non-medical assistance with household tasks, meal-related support, personal care and hygiene support that is nonmedical in nature, observation and reporting of non-clinical changes, and approved service-plan tasks when authorized by the appropriate program process. Referral coordination may include communication with DHS–HSP participants, families, representatives, care coordinators, MCO representatives when applicable, referral sources, and agency staff to support clear intake review, referral disposition, service-plan alignment, and timely follow-up. More Healing Care LLC does not determine DHS–HSP eligibility, replace DHS–HSP guidance, override payer or MCO requirements, or approve services outside the authorized service plan. Services remain subject to approved service areas, program authorization, staffing availability, documentation controls, and non-medical scope boundaries. HSP Homemaker Support: Homemaker support may include authorized non-medical household assistance, meal-related support, personal assistance, observation and reporting, and approved service-plan tasks. Referral Review: Referral inquiries are reviewed for service area, authorization status, service-plan limits, documentation needs, staffing availability, and non-medical scope compliance. Documented Coordination: Communication, referral disposition, service-plan concerns, follow-up actions, and coordination notes are documented according to agency controls.
Concerns Heard. Follow-Up Documented. Quality Reviewed.
Complaint, Concern Reporting & Quality Review Resources
More Healing Care LLC maintains a structured process for receiving, documenting, reviewing, and following up on service concerns, complaints, communication issues, documentation concerns, scheduling concerns, worker conduct concerns, confidentiality concerns, and non-medical scope questions. Clients, families, representatives, referral sources, care coordinators, DHS–HSP participants, payer or MCO representatives when applicable, and agency staff may report concerns so that the agency can review the issue, communicate appropriately, document follow-up, and determine whether supervisory review, corrective action, additional training, referral-source communication, or escalation is needed. Concern review may include service documentation review, client or family communication, staff communication, supervisory follow-up, quality review, incident or complaint documentation, confidentiality review, service-plan comparison, and non-medical scope review. More Healing Care LLC does not ignore reported concerns or allow informal complaint handling to replace documentation. Concerns involving abuse, neglect, exploitation, safety risk, medical emergency, payer authorization, DHS–HSP direction, or issues outside the agency’s non-medical scope are escalated through the appropriate channel. * In a medical emergency, call 911. Concern Reporting: Clients, families, representatives, referral sources, care coordinators, staff, and DHS–HSP participants may report service concerns for agency review and follow-up. Documented Follow-Up: Reported concerns may be reviewed through documentation checks, supervisory review, communication follow-up, corrective action, training, or escalation when needed. Quality Review: Complaint trends, documentation issues, client feedback, worker conduct, service-plan adherence, and scope concerns are reviewed to support accountability and improvement.
Dignity Protected. Privacy Maintained. Rights Respected.
Client Rights, Confidentiality & Privacy Resources
More Healing Care LLC maintains client-rights, confidentiality, and privacy practices to support respectful non-medical homecare services, service-plan communication, referral coordination, documentation, supervision, and follow-up. Clients have the right to respectful communication, dignity, privacy, participation in service planning, clear information about assigned non-medical services, and the ability to report concerns without retaliation or discrimination. Client information is handled through administrative confidentiality controls and is shared only when authorized, permitted, or necessary for service coordination, referral follow-up, payer or MCO communication when applicable, DHS–HSP coordination when applicable, supervision, documentation review, complaint follow-up, quality review, or lawful reporting obligations. More Healing Care LLC expects staff to protect client information, avoid unauthorized disclosure, follow confidentiality expectations, document appropriately, communicate through approved channels, and report privacy or service concerns promptly. Confidentiality and privacy practices do not expand the agency’s scope into skilled nursing, home health, home nursing, clinical treatment, diagnosis, medication administration, wound care, injections, therapy services, or medical procedures. Client Rights & Dignity: Clients have the right to respectful communication, privacy, dignity, participation in service planning, and clear information about assigned non-medical services. Confidentiality Controls: Client information is protected during intake, referral review, service coordination, documentation, supervision, quality review, and follow-up. Privacy & Concern Reporting: Privacy concerns, communication issues, documentation concerns, or service-related questions may be reported for review, follow-up, and appropriate escalation.
Safety First. Concerns Escalated. Emergencies Directed Appropriately.
Safety, Abuse, Neglect, Exploitation & Emergency Resources
More Healing Care LLC maintains safety, reporting, and escalation practices to support client dignity, respectful service, non-medical scope compliance, and timely follow-up when service concerns, safety concerns, abuse, neglect, exploitation, or emergency situations are identified. Clients, families, representatives, referral sources, care coordinators, DHS–HSP participants, payer or MCO representatives when applicable, and agency staff may report safety-related concerns for review, documentation, supervisory follow-up, referral-source communication, or escalation through the appropriate channel. Concerns involving suspected abuse, neglect, financial exploitation, unsafe conditions, client mistreatment, privacy violations, worker misconduct, service-plan noncompliance, or out-of-scope task requests are reviewed through agency documentation controls and escalated when required by law, agency policy, payer requirements, DHS–HSP direction, or applicable reporting obligations. More Healing Care LLC does not replace emergency responders, law enforcement, Adult Protective Services, DHS–HSP, IDPH, payer/MCO review, clinical providers, or legal authorities. In a medical emergency, immediate danger, suspected crime, fire, or urgent safety threat, call 911. Safety reporting does not expand the agency’s scope into skilled nursing, home health, home nursing, clinical assessment, diagnosis, medication administration, wound care, injections, therapy services, or medical procedures. Safety Concern Reporting: Safety concerns, suspected mistreatment, unsafe conditions, service-plan issues, or out-of-scope requests may be reported for agency review and documented follow-up. Abuse, Neglect & Exploitation Awareness: Concerns involving suspected abuse, neglect, financial exploitation, or client mistreatment are escalated through appropriate reporting channels when required. Emergency Direction: In a medical emergency, immediate danger, suspected crime, fire, or urgent safety threat, call 911. *Agency follow-up does not replace emergency response.
